To cancel your hosting account, please contact the Nulu Host Billing Department via Chat, Ticket and request a cancellation form. Before you contact us, please ensure the following:
If you have forgotten your password, you can send a password reset email to the email address we have on file by clicking the Forgot Password link on the Account Login page.
Please note that Auto-Renew is the default setting for all domains on your account, and domain registrations and web hosting are separate products.
Nulu Host processes all refunds on or by the next business day after the hosting account has been canceled. It is then up to your financial institution to process the refund and return it to you. It can take up to 10 business days for the refund to show in your account. If it has been more than 10 business days and you still have not received your refund, please contact your financial institution as they may have the funds on hold for you.
Nulu Host is required to send all refunds to the financial account the funds were charged from. In the event that you no longer have/closed a credit card or other financial account, Nulu Host is still required to make an attempt to refund that account. When the financial institution receives the funds, it will be up to them to decide what to do with the funds. Generally, they will do one of the following:
Refunds issued via check will be mailed to the contact address we have on file. Please make sure the address is up to date. Also note that refunds issued via check may takes 2-3 weeks to arrive.