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Cancellation

Canceling Your Hosting Account


To cancel your hosting account, please contact the Nulu Host Billing Department via Chat, Ticket and request a cancellation form. Before you contact us, please ensure the following:

  • That the email address listed on the Profile page of your Nulu Host is active.
  • That you know the last four characters of your Nulu Host Control Panel password.

If you have forgotten your password, you can send a password reset email to the email address we have on file by clicking the Forgot Password link on the Account Login page.

Please Make sure

  • that you have all necessary backups of your emails, files, and databases, and that the Billing Department can proceed with canceling and deleting all emails, files, and databases associated with your account from our servers.
  • that you understand DNS Zone changes will no longer be available, and to receive those services you will need to point your name servers to another provider or renew your hosting.
  • that you understand canceling your hosting account will delete all websites and website files for all domains on your account.

Please note that Auto-Renew is the default setting for all domains on your account, and domain registrations and web hosting are separate products.

Receiving Your Refund Via Credit Card

Nulu Host processes all refunds on or by the next business day after the hosting account has been canceled. It is then up to your financial institution to process the refund and return it to you. It can take up to 10 business days for the refund to show in your account. If it has been more than 10 business days and you still have not received your refund, please contact your financial institution as they may have the funds on hold for you.

Nulu Host is required to send all refunds to the financial account the funds were charged from. In the event that you no longer have/closed a credit card or other financial account, Nulu Host is still required to make an attempt to refund that account. When the financial institution receives the funds, it will be up to them to decide what to do with the funds. Generally, they will do one of the following:

  • If you still have an account with them, but have a new credit card number, they will forward the refund to your open account.
  • They will place a hold on the funds and wait for you to contact them about processing the refund.
  • They will reject the refund and return the funds to Nulu Host, at which point we will issue a refund by check.

Refunds issued via check will be mailed to the contact address we have on file. Please make sure the address is up to date. Also note that refunds issued via check may takes 2-3 weeks to arrive.

Receiving Your Refund Via PayPal

  • Refunds issued via PayPal will be issued to the PayPal account used to make the purchase.
  • Refunds issued via PayPal usually arrive within 24 hours

March, 2014